The Service

Q: How do I let you know when I have something to send in?
A: Please fill out free pick up button or call us. If you prefer, we can check your front door automatically twice a week.

Q: Is there a minimum order size?
A: No. Why pile up dirty clothes? We respect your judgement..

Q: Do I have to be home for service?
A: No. We pick-up and deliver to a protected location. If you are not sure what location will work well, give us a call and we'll come by to help you determine a good location.

Q: Where are the clothes delivered?
A: Most customers choose their front door, while others prefer their back door, side door, or inside their garage.

Q: What if it rains?
A: We only deliver to covered areas and your clothes will be protected with plastic covers, so rain is never a problem.

Q: Are my clothes going to be safe?
A: Yes. We guarantee their safety. Since other delivery services leave packages on doorsteps in your neighborhood, there shouldn't be a problem leaving your clothing outside.

Q: Do I need to be there when you arrive?
A: No. Just leave your clothes out for us, and we'll return them the next delivery day to your predetermined drop off location.

Q: Do I have to send in clothes every time?
A: No. We pick up and deliver on demand basis.

Q: Do I need to fill out a form each time I use your service?
A: No. Please just fill out the repeat customer information at the bottom of the free pick up form and click submit or just call us.

Q: Is there a monthly service charge?
A: No. You only pay for the cleaning that you send in.

Q: Do you do alterations?
A: Yes. In fact, we do anything that your current cleaner does. For alterations, simply pin the instructions to the garment. Return times vary depending on the complexity of the alteration and the workload of the tailor. If you need us to RUSH your order, please let us know.

Q: Do you have next day service available?
A: Yes. in emergencies we can make special deliveries. However, for customers who use our service regularly, emergencies are rare.

Q: I lost my bag or I need a second bag. What do I do?
A: We will be happy to give you another bag, free of charge! Simply call to let us know that you need one, and we will deliver it to you on your next delivery day. If you need to send in an order in the meantime, place your clothes inside a plastic bag along with your name, address, and phone number, then leave your order at your normal pick-up spot.

Q: I don't know my pick-up day. How do I find out? What do I do?
A: If your delivery days do not appear on your laundry bag's ID tag, please call us to find out your service days.

Q: What happens when it is raining/snowing/windy?
A: If the weather threatens the safety of your delivery, we will hold your order and deliver it on your next day of service. If you need your order sooner, please call us to make special arrangements.

Q: Are my pick-up and delivery locations suitable? Should we choose another one?
A: We will let you know immediately if you have chosen an unsuitable delivery location. However, you are welcome to change your delivery location at any time for any reason: just let us know.

Q: Do you do alterations, leather, etc.?
A: Absolutely! Anything that you would take to the cleaner, we can take care of for you. For specialty items, please call us for pricing and instructions.

Q: What happens if I put my bag out and it's not picked up.
A: If this happens to you, please call us immediately; we may still be in your area. If not, we can try to pick up your order the following day and still have your clothes delivered on your normal delivery day. It's never too late to call!

Q: Can you hold my clean clothes until I return from a trip?
A: Yes, we'll deliver your clothes to you on the next service day after you return home.

Q: Why was my shirt dry cleaned instead of being laundered?
A: Certain types of stains come out better when the garment is dry cleaned. Also, some fabrics can't take the heat of the pressing form used to dry and press a laundered shirt which may damage shirts.

Q: Can I get medium starch on my laundered shirts while my spouse gets light starch?
A: Yes, we can set your account up however you like. Just tell us your special needs and we'll work with you to make sure it happens.

Payment

Q: How do I pay you?
A: Please call us to set up the account or pay at each delivery or if you prefer once a month billing.